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How do I cancel Norton AntiVirus?


1. Log in to cancel.1and1.com and click Cancel.

2. Select the radio button for, Cancel domains and/or additional items in this package and click Continue.


VS Cancel 1


3. Use the pull down box next to Norton Antivirus to select the date of cancellation.


VS Cancel 2


4. Click Continue.


VS Cancel 3


5. Click Finish.


VS Cancel 4


Important: You will receive 2 e-mail messages sent to the address specified in your User Settings
in your 1&1 Control Panel. One message acknowledges that you have started the cancellation process
and the second contains a specific website link to activate the cancellation. In order to activate your
request and complete the process, you must follow the link e-mailed to you.

Your cancellation will not be completed until you have confirmed the cancellation request by following
the special link e-mailed to you. If you do not activate your request within the next 7 days, your cancellation
will be discarded and your contract will remain active.

If you do not receive an e-mail with this special cancellation confirmation link, please contact our Billing Team
(by e-mail at billing@1and1.com or by phone on 1-877-300-8316, Monday to Friday, 9am-5pm EST)
about the status of your cancellation to ensure your request will be processed correctly.


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