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How do I cancel my package?


To cancel a package (including all domains and additional items), please follow these
instructions:

1. Log in to https://cancel.1and1.com with your customer ID and password.

2. Click Cancel from left navigation menu.
Cancel 1

3. Click the package you wish to cancel.
Cancel 2

4. Choose Cancel this entire package. Click Continue.
Cancel 3

5. Make the choices. Click Continue.
Cancel 4

Note: If you have any domains set to Private Registration, then the following Warning is displayed:
Cancel 5

6. Review the settings and click Finish.
Cancel 6_a
cancel6_b

7. A confirmation is displayed.
Cancel 7

Please note that it is impossible to cancel a contract while leaving domains
with us!

Note:
If you have domains registered by 1&1 or transfered to 1&1 please choose
one of the options from below for the domain:

The cancellation options are dependent on the TLD (Top Level Domain, e.g.: .com) and are determined
by the NIC (Network Information Center) or Registry. Some options are available only with certain
TLDs, and so only the options that are available with your domain will appear.

Turn off auto-renewal
With this option the domain will be deleted from our systems on the appointed date and the corresponding
services stopped. However, the domain will remain registered in your name until the end of the (prepaid)
registration period and will not be deleted from the appropriate NIC until after this period.

Turn off auto-renewal and UNLOCK
In addition to turning off auto-renewal, this option unlocks your domain, so you can transfer your domain
to another provider before the end of the registration period - a transfer request by another provider
will be acknowledged automatically. Please note that you can also unlock (and re-lock) your domain in the
control panel. In this case the domain will not be set on expire.

Release domain as of
This option will end the domain contract at the appropriate NIC at the appointed time. If you delete a
domain you lose all of your rights to the domain. If you want to continue to operate your domain and
are simply taking another provider with maintaining for it, select the option Change provider.

Return to NIC(if available)
The option "NIC return" returns the domain (without deleting it) to the appropriate NIC on the selected date.
Once the domain has been returned you will be contacted by the NIC to decide the further course of action
regarding your domain. This option is compulsory with some NICs, and usually closes with the option Delete.

Change provider
If you would like your domain to be maintained by another provider (and only then), you must
select this option. The change is effected differently for every TLD (Top Level Domain, e.g.: .com).
If you choose this option, we will automatically acknowledge a transfer request by another provider.
For the safety of your domain, we will re-lock the domain after sixty days if no transfer has been
requested. We have no influence over any of these processes; they are required by the relevant NIC
(Network Information Center) and/or Registries.


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