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What causes connection failures?


Most connection failures are caused by small errors in typing the user name/password or host address. Checking these and making corrections will usually
resolve the matter.

Logon Failure, so Quitting

1. Your FTP access to that web space may be blocked.
This is most commonly due to a billing matter or an error in the permission setting
of that account, please contact support@1and1.com to have the matter resolved.

2. Invalid FTP user name/password entered.
The user name/password is case-sensitive and will affect the connection if entered
incorrectly. Go back to the FTP Account page in the configuration menu and
copy/paste the details. There should be no problem in accessing your web space.

3. Incorrect host name in the setup of this connection.
If you have registered the domain with 1&1 check if the domain is ready (Domain
registrations take a minimum of 24 hours) .
External domains: Make sure your domain is pointing to 1&1 name servers.
Transfer of Registrar: Make sure the domain has completely transferred to 1&1.

SW3B118


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