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I can't connect. What could be the problem?


Most failures are caused by errors in typing the user name/password or host address.
These errors can be resolved by checking that the user name, password and
host name are correctly written.

In WISE-FTP you can see the status of FTP connection in the status bar located on
top. Any problems in connecting to your webspace will be shown here.

Below are some of the most likely causes of an error message.

This message is displayed if the user name or password is incorrect. Sometimes this
error message is received if FTP access to your webspace has been blocked. This can
be due to may reasons. Please contact support at support@1and1.com for more information.

wise_ftp7

This message is displayed when you enter an incorrect host name. With the example
below, the status clearly displays the hostname and a message saying "Unable to
connect to the domain name you entered"

wise_ftp8

SW3B1C202


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